Effective Date: September 24, 2026
Last Updated: September 24, 2026

At Prime Wellbeing, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, purchase or enquire about our products, become a distributor, or interact with our services.

This Privacy Policy explains how we collect, use, store, and protect your information when you use https://primewellbeing.com.np/ and related services.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

• Full name
• Email address
• Phone/mobile number
• Address and location information
• Information submitted through contact, enquiry, distributor, or registration forms
• Product or service enquiries
• Information provided when communicating with our team
• Any other information you choose to provide

We may also automatically collect limited technical information when you visit our website, such as:

• IP address
• Browser and device type
• Pages visited
• Date and time of your visit
• Referring website
• General website usage information

2. How We Use Your Information

Prime Wellbeing may use your information to:

• Respond to enquiries and requests
• Provide information about our products and services
• Process distributor or business applications
• Communicate with customers, distributors, and prospective customers
• Provide customer support
• Improve our website, products, and services
• Send relevant updates, offers, or promotional communications where permitted
• Maintain website security and prevent fraudulent or unauthorized activity
• Comply with applicable legal and regulatory requirements

We will not use your personal information for purposes that are materially different from those described in this Privacy Policy without appropriate notice or consent where required.

3. Marketing Communications

If you provide your contact information and consent to receive communications from us, we may contact you by email, phone, SMS, messaging applications, or other communication channels regarding products, services, promotions, events, or business opportunities.

You may request to stop receiving promotional communications at any time by contacting us or using an available unsubscribe option.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, understand website traffic, remember preferences, and improve the user experience.

Cookies may also be used by third-party services integrated with our website, such as analytics, marketing, advertising, or communication tools.

You can adjust cookie settings through your browser. Disabling certain cookies may affect some website functionality.

5. Third-Party Services

We may use third-party service providers to operate and improve our website and business, including services for:

• Website hosting
• Analytics
• Email communication
• Customer relationship management
• Marketing automation
• Payment processing, where applicable
• Forms and lead management
• Website security

These providers may process information on our behalf and are expected to use it only for the purposes for which it is provided and in accordance with applicable privacy requirements.

6. Sharing of Personal Information

We do not sell or rent your personal information.

We may share information with trusted service providers, business partners, professional advisers, or authorities where reasonably necessary to:

• Provide requested services
• Operate our website and business
• Process transactions
• Provide customer support
• Meet legal or regulatory obligations
• Protect our rights, users, or property
• Prevent fraud or security threats

Where appropriate, we take reasonable steps to ensure that third parties handle personal information securely.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information transmitted to or stored by us.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, complying with legal obligations, and enforcing agreements.

When information is no longer required, we may securely delete or anonymize it where reasonably practicable.

9. Your Rights

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

• Request access to information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where legally applicable
• Withdraw consent where processing is based on consent
• Opt out of promotional communications
• Ask questions about how your information is being used

To exercise these rights, please contact us using the information provided below.

10. Children’s Privacy

Our website is not specifically directed toward children. We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.

11. External Links

Our website may contain links to third-party websites, social media platforms, or other external services.

Prime Wellbeing is not responsible for the privacy practices, content, or security of those third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, legal requirements, or privacy practices.

Any updated version will be posted on this page with a revised Last Updated date.

13. Contact Us

If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact us:

Prime Wellbeing
Website: primewellbeing.com.np
Email: [email protected]
Phone: +977 98016 00065
Address: Bhimsengola, Kathmandu, Nepal